Dear visitor of MrGift.nl, thank you for visiting this page. We understand that you want to know how we handle your personal data, whether you are a customer or have contacted us through our customer service. In this privacy policy, we explain how we process, protect, and manage your personal information.
Processing Your Order
When you order a MrGift gift card from us, we process some personal data, such as your name, (email) address, and phone number. This processing is necessary for fulfilling your order and takes place based on the legal basis of “performance of a contract” according to the General Data Protection Regulation (GDPR).
We only share your personal data with third parties such as our web developer, hosting provider, and shipping channels, who assist us in delivering our services. We impose strict security requirements on these parties and have contractual agreements regarding the processing of your data.
Service Provision
If you contact our customer service, we process the personal data you share with us via email or other channels. This data is only used to handle your question or request and is not used for other purposes without your consent.
WhatsApp & Email Newsletters
We store your phone number and email address to send you messages, such as newsletters or WhatsApp messages. You will only receive marketing messages if you have given explicit consent for this. For business customers, we use legitimate interest as described in the GDPR (Article 47). You can unsubscribe at any time via the link in our emails or by contacting our customer service.
Retention period
We retain your personal data for up to two years after your order. After a period of two weeks following the order, the order information is stored exclusively in a database with enhanced security measures. We retain email correspondence for up to six months after the last contact. These periods align with our legal obligations and company policies.
Security
We protect your personal data with both physical and digital security measures. Your data is transmitted and stored via a secure connection. Our hosting provider and web administrator monitor the security of our systems daily. Additionally, we regularly conduct security audits and tests to protect your data. In the event of a data breach, we follow all legal procedures and have an internal security protocol.
Cookies
We use functional, analytical, and marketing cookies on our website. Functional cookies ensure that the website functions properly, such as keeping track of products in your shopping cart. Analytical cookies help us analyze the use of the website. Marketing cookies are only placed if you explicitly consent to this via our cookie management center. You can manage or delete cookies at any time via your browser settings.
Right to be Forgotten and Other Rights
You have the right to request access to, correction of, deletion of, or limitation of the processing of your data. You also have the right to data portability of your data. If you have specific questions about your rights or our privacy policy, please contact our customer service and ask for the privacy officer.
Dutch Data Protection Authority
If you have a complaint about the processing of your personal data, we are happy to assist you. Under privacy legislation, you also have the right to lodge a complaint with the Dutch Data Protection Authority. For more information, you can visit their website.
Contact Information
MrGift BV
KvK 95108564
Afroditekade 50
1076DP Amsterdam
support@mrgift.nl